Exchange & Refund

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return. Please understand that we do not accept returns or exchange without prior return authorisation. Before returning your order, please contact our Customer Service staff first to confirm. You can contact us via telephone or email address as shown at the bottom of our homepage. Please make sure your items are returned new, unused and with all 1Offpiece and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please contact our customer care team by emailing them if you have any further questions or visit our FAQ page for more details.