Account:

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 7 characters in length.

If you forgot your password, just click the "Lost your password?" link on “sign in” page and we will send you an automated email with information on how to reset your password.

Log in to your account, click on 'Account Details', locate 'Password Change' section and update password.

Order:

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 1 hour, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

You can check the size guide on the product page for easy reference.

It is only possible to make a change to your order within 1 hour of placing it and if the order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team with your change/cancellation request details included. You can contact us via telephone or email address as shown at the bottom of our home page.

Payment:

We accept the following forms of secure payment:

  • Debit/Credit cards

We provide amongst the best e-commerce service in the industry, and guarantee secure payment processing at all times.

We are able to accept GBP.

Exchange & Refunds:

Please understand that we do not accept returns or exchange without prior return authorisation. Before returning your order, please contact our Customer Service staff first to confirm. You can contact us via telephone or email address as shown at the bottom of our homepage. Once you are authorised to return the item(s), we will provide you with details on where to return. We recommend that all returns be sent via a traceable carrier.

Please note the following product return requirements:

  • Merchandise must be returned within 7 days of receipt;
  • Merchandise must be unworn and unwashed;
  • Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
  • Jewelry cannot be returned;

Refunds will be processed within approximately 5 to 7 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.